Here are some of the questions our guests often ask
If you don’t find what you’re looking for, contact us via phone or email.

How can I book at BBK Bilbao Good Hostel?

Booking is very simple and you can do it over the phone, by email or via our web page, where you’ll find up-to-date information on all our rooms and prices.

Can I cancel my booking?

Of course you can, and as long as you do it 48 hours before your planned arrival, we’ll refund your deposit. Please remember that we can’t refund deposits or booking fees paid to other webs (Booking, Hostelworld, Hostelclub, etc.). In these cases, please ask the website you
booked through for the refund. If you are a group, please consult our group-cancellation policy.

How can I pay my deposit?

The moment you make your booking you will be asked to pay a deposit corresponding to the first night. Once you have paid the deposit, your booking is confirmed. You can pay the deposit by bank transfer, giving us your credit card details or directly via our web page.

Is the price quoted on the web page exactly what I have to pay?

All our prices include accommodation, breakfast and VAT – so what you see is what you pay!

What time can I check in?

Check-in is open from 1pm to 10pm.

What time is check-out?

You have to check out before 10.30am. Ask us about the possibility of late check-out.

Can I stay at the hostel if I am under 18?

Minors can only stay at the hostel if they are accompanied by a responsible adult, and never sharing a room with other adults.

How much does the carpark cost?

The covered, locked carpark costs 8€ per day.

Are sheets and towels included in the price?

All your bedding – sheets, pillow and quilt – is included in the price. Towels can be rented for 2€ each.

Can I bring pets?

No, but guide dogs are welcome.

Can I cook my own food?

Yes, we have a fully-fitted kitchen for guest use, with a fridge, ceramic hob, dish-washer and micro-wave.

Is there a supermarket near the hostel?

Yes, there are 2 big supermarkets less than 5 minutes’ walk away.

Can I cancel my booking once I've checked in?

Yes, you can cancel your booking without charge, as long as you give us 24 hours’ notice


BBK Bilbao Good Hostel